Delivering On Our Promises

Our Commitment

We are proud of the service we are able to deliver to our customers. Our commitment is to be open and honest about our performance, sharing this on a regular basis. We intend to update this page around the middle of each month with the previous month's performance. Last update: 12th July 2010

NLS Customer Batch (Job) Turnaround - June 2010

The graph below shows the percentage of customer jobs delivered by our labs to completed customer report, on or before their promised due date:

How We Measure Our Performance To Customers

We measure our performance in terms of each completed batch of customer samples, delivered as a final report, on or before the due date. In other words, a customer's entire job and not just the average of each of the samples that makes up that job.

Many of our competitors state the average of all their sample turnaround times but at the NLS we know that delivering partial results often falls short of what our customers really need. So if one sample in a batch is delivered late, we would class the whole job as late. Something we refer to as On Time, In Full (OTIF).

Isn't It Time You Worked With The NLS?

If you are new to the NLS, then how do we compare to the performance you are getting from your existing laboratory service? To discuss your specific requirements, please contact our Customer Service team who are there to help you get the most from working with the NLS.